Refund and Returns Policy

Return & Exchange Policy – Mirage Electric

At Mirage Electric, we are committed to ensuring our customers are completely satisfied with their purchases. We understand that sometimes a product may not be exactly what you expected. That’s why we offer a clear and fair return and exchange policy.

---

✅ Exchange Policy

• Products may be exchanged within 14 days from the date of purchase.
• Items must be in their original condition, unused, and in their original, undamaged packaging.
• A proof of purchase or original invoice is required.

---

✅ Return Policy

• If the product is faulty or you received the wrong item, you may return it within 14 days for a full refund.
• Returns will not be accepted for used items or those damaged due to misuse.
• Refunds will be issued using the original payment method.

---

❗ Items Not Eligible for Return or Exchange:

• Products that have been opened or used.
• Special order items made to customer specifications.
• Items damaged due to improper handling or storage.

---

ℹ️ For More Information or to Request a Return/Exchange:

📞 Phone: +20 10 04150262
📍 Address: Schools and Fire Department Street, next to Nour Al Hayat Hospital, Ismailia, Egypt
📧 Or contact us through our [Contact Us]

---

At Mirage Electric, your satisfaction is our priority. Thank you for choosing us!